Our Satisfaction Guarantee
We create and handcraft your stationery with love because we want you to be delighted with your designs. Problems rarely happen, but if they do:
1. We promise that if we have made an error after you’ve approved your order, we will fix it at no charge to you.
2. And if you are unhappy with your order, we will work with you to find a solution.
Simply contact us within 10 days of delivery, so that we can correct the issue in a timely manner.
Cancellations, Returns and Refunds
Customer Approved Errors and Typos
If you notice a mistake or typo in your finished, approved design, let us know right away.
We can work with you to provide a discounted reprint. We can’t provide a refund or accept a return of approved designs regardless of where the error occurred. Please check your proofs thoroughly.
Colors and Monitors
Colors vary widely on different monitors and devices (computers, tablets and phones). As a result, we can’t accept a return or offer a refund based on colors not matching what was seen on screen or a PDF.
To get a better sense of colors, you may order a physical hard proof of your approved design before printing, request a photo of your design, or order a color sample card to be sure.
Cancellation of Rush Orders
Because we have likely altered our schedule to handle a rush order, it’s not refundable once proofing has begun.
Cancellation Before Proofing
If you need to cancel your order, please let us know as soon as you can. We can provide a full refund as long as we haven’t started on your proofs.
Cancellation After Proofing Begins
We put a lot of time and care into proofing with you. We also order supplies based on your purchase.
As a result, once we have started on your proofs, the order cancellation fee would be $50.
If you have already approved your order, but we haven’t printed it, the fee would be 25% of the cost of your order, not including shipping costs, which would be returned in full.
If we have already printed your order, no refund is available.
Proofing is a process, and we work with you until you are happy. If you are unhappy with your proofing in any way, please let us know. We want you to love your stationery!
Cancellations and Changes After Proof Approval
Approval of your design sets many things in motion, including printing, handcrafting and ordering additional materials as needed to complete your order. As a result, once your proof has been approved no refunds are guaranteed.
If you need to cancel or change an order once your proof has been approved, let us know as soon as you can. Additional fees may be due for changes depending how far we’ve gotten making your order.
Returns After Delivery
Because custom stationery cannot be resold, we can’t accept returns of custom designed orders.
If you notice something wrong with your order after it has been delivered, please contact us as soon as possible, and within 10 days so that we may quickly work with you on a solution.
Design Availability and Pricing
We may from time to time remove or alter designs in our collection. If you remember a design that is no longer available, please contact us. We still may be able to make it for you.
We rarely change our pricing. But it is subject to change without warning.
If we provide you a personal quote, that pricing will be valid for 30 days.
The expected timing for delivery of your stationery starts from when we have your wording and design preferences. That allows us to begin the proofing process.
Printing and assembly scheduling starts after you have approved your proof. Delays in approving your proofs may result in delays to the delivery of your designs.
Fire, flood, severe storms, loss of electricity and other forces beyond our control may delay or hamper our ability to complete your order. In these extremely rare cases, we will work with you on timing and the best remedy for the situation.